Asterisk IT's Call Recorder provides a complete solution for call centres or any organization looking to record phone calls.

The Call Recorder works with virtually any existing PBX or Asterisk IT can provide a complete iPBX solution including the Call Recorder.

Benefits Directly measure call outcome Directly measure quality of Customer Experience Allows coaching based on real calls Documents disputed calls Monitor staff in real time Allows training using real examples Reduces time taken analysising calls Reduces time taken to resolve disputes Retain your existing equipment Digital recording ensures no degradation in call quality over time Low cost of ownership Scalable Record any conversation Future Proof - cost effective upgrades Easy web based retrieval Secure

Looking for a full featured Call Centre iPBX with integrated call recording? Click here to read more.

Easily access features from the Main Console.

Easily access recording features from the Recorder Console.

View/Download/Play recordings.

Applications

The Call Recorder is specifically designed for organizations who are looking to record telephone conversations for the following purposes: Evaluating agent performance Quality assurance Training Verbal contracts Complaints handling Compliance Risk Management Healthcare Legislative requirements Disclosure of material information Do not call compliance Control Rooms

Call 1300 629 329 to talk to a Sales Representative.

The Asterisk IT call recording solution is able to continually record 100% of all calls or record on-demand. All calls are digitally recorded and capture and store for every agent and customer interaction regardless of the source, destination or service (ISDN, VoIP, Mobile). Calls are recorded to a hard drives and can be instantly found, accessed and replayed. This includes calls forwarded to external fixed and mobile numbers as well as staff using a home based 'extension' connected to the office PBX.

Features

The Call Recorder provides the following features

• 100% recording of all extensions (inbound and/or outbound)
• Record on-demand. Agent initiated recording
• Automated recording of selected extensions (inbound and/or outbound)
  
• Agent initiated recording
• Supervisor controlled recording
• Real time call monitoring (by supervisors)
• Automatically links recording to Agent
  
• Search by: Agent, date/time, CLID, DID, duration
  
• Reporting
• Automated mapping of call recordings to agents
• Download/Playback of call recordings as a WAV file
• Automated archiving and restoration of call recordings
• Works with most existing PBXs
• Secure Web Interface with multiple permission levels
• Easily record and monitor remote or home based agents
• Record up to 120 channels per recording server
  
• Any number of recording servers deployed and managed via a single Management Interface
  

The system also allows call recordings to be manually or automatically annotated with attributes such as a agent comments, customer id etc.

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For Pricing information click here.

To talk to a sales representative call 1300 629 329 or email sales@asteriskit.com.au